Keystonne Account help
A little help.
With your account.
Sign in. Stay secure. Find your way back.
Here when you need it
Your account questions, answered.
These guides are public. You do not need to sign in to read them.
Sign in to your Keystonne Account
Find the right sign-in and understand what your account connects.
Help with verification codes
Use a code safely, or find out why it has not arrived.
Two-step verification and recovery
Understand the extra check that protects your account.
Signed in, but missing your business?
Your identity and a business’s access permissions are separate.
Keystonne Account and Shopify orders
Know which account protects your shopping and order details.
Privacy, connected services and sign-out
Understand what is shared and what signing out affects.
The right help
One account.
Different kinds of access.
For business roles and operational permissions, use OS guidance. For orders, payments, delivery or warranty, use Store help. Your account’s sign-in and recovery guidance lives here.
Explore all help ↗Never share a password, verification code or recovery code with KAI or support.