Enter a verification code only on the sign-in or verification screen that requested it. Never send passwords, one-time codes, authenticator codes or recovery codes to KAI, a support conversation or anyone claiming to be staff.
Check the address or phone number shown on the screen, including the country code. For email, check spam and other filtered folders. Allow the displayed resend wait to finish before requesting another code.
A new code may replace an older one. Use the latest message and follow the on-screen expiry guidance. If the service reports a limit or temporary failure, follow that message instead of repeatedly requesting codes.