Keystonne Store · Returns & damage

Ask about a return or cancellation

Return and cancellation eligibility needs the team’s review. The help centre does not promise a return window, refund or cancellation approval.

1 min read · Keystonne guide

Check the Store’s published returns and cancellations information for any terms available for your purchase. Do not assume that every product is returnable.

Open a support request with the order reference, product or model, and the reason for the request. The team needs to review the details before confirming any remedy.

Creating a support request does not cancel an order or approve a return or refund. Wait for the team’s instructions before arranging a return shipment.

View returns information

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Tell the team what you’re working through. We’ll keep the conversation together.

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